Industry: Nonprofit

Discover How Careers Next Built a Governed Salesforce Experience Cloud Platform to Scale Student Employment Across Alberta

2× faster

review and approval cycles through automated access

~40%

increase in portal logins across students, teachers, and employers

Background

Careers Next is a nonprofit organization supporting students across Alberta in finding jobs and internships through a province-wide program built on Salesforce Experience Cloud. The platform brings together students, teachers, employers and secondees (temporary staff from partner organizations who support student placements across multiple schools and divisions) into a single, role-based ecosystem.
Salesforce Experience Cloud serves as the operational backbone of this ecosystem, powering secure portals that support application submissions, reviews, guidance and employer coordination. As adoption grew across regions and user groups, Careers Next needed the platform to evolve from a set of connected portals into a governed, scalable system that remained predictable, secure and easy to use at high volume.

Industry Challenge

In nonprofit student employment programs, access, review responsibility and application visibility are spread across roles, schools and divisions. Without governed, role-based controls, teams rely on manual workarounds, slowing reviews and weakening trust in the platform.

Goals

  • Introduce clear, governed access across students, teachers, employers, and secondees
  • Eliminate manual ownership changes and admin-heavy access requests
  • Standardize application review visibility across schools and divisions
  • Reduce operational risk while improving trust in the platform
  • Support growth without adding administrative overhead

Implementation

Infoglen delivered a multi-phase program aligned to how Careers Next actually operates.

Phase 1: Modern, Usable Portals

Objective: Improve everyday usability and user confidence

What changed for users

  • Teachers and employers could quickly find and review applications
  • Secondees could work across multiple schools without confusion
  • Students experienced a clearer, more consistent application flow

What was delivered

  • Redesigned Salesforce Experience Cloud portals
  • Streamlined navigation aligned to real workflows
  • Custom Lightning Web Components for faster search, filtering, and review
  • Clean, consistent UI across all personas

Phase 2: Automated, Governed Access

Objective: Establish operational control and consistency

What changed for the business

  • Access granted automatically based on role, not manual ownership changes
  • Review processes became consistent across divisions
  • Admin dependency dropped significantly

What was delivered

  • Permissions-based sharing model
  • Apex-driven automated sharing framework
  • Clear access boundaries for Students, Teachers, Secondees, and Employers
  • Governance aligned to real responsibilities, not exceptions

Impact

Measurable Outcomes

  • 2× improvement in review and approval cycle time
  • 30–40% increase in portal engagement post-launch
  • 500+ student applications completed in the first program cycle

Qualitative Outcomes

  • Stronger cross-stakeholder collaboration
  • Consistent, secure visibility across all roles
  • Higher user trust due to predictable access and modern UI
  • Foundation established for future program expansion

Technology Stack

  • Salesforce Experience Cloud
  • Custom Lightning Web Components
  • Apex-based Sharing Framework
  • Account Teams
  • Salesforce Profiles, Permission Sets, and Sharing Rules
  • Custom CSS for consistent UI

What the Customer Says

The development work was technically successful, and the Infoglen team was knowledgeable, efficient, and eager to help throughout the project. The team was responsive and demonstrated strong Salesforce expertise and problem-solving, including providing valuable technical input beyond the original scope.

— Jeannie Hawksworth, Program Manager, Careers Next

Goals

• Govern access and visibility across all user roles

• Eliminate manual ownership changes and admin dependency

• Create a scalable, predictable Experience Cloud platform

Implementation

• Redesigned Experience Cloud portals for real-world workflows

• Role-based, automated access using Apex-driven sharing

• Consistent review and visibility rules across schools and divisions

• Clear governance aligned to responsibilities, not exceptions

Results

• 2× faster application review and approval cycles

• 30–40% increase in portal engagement

• 500+ student applications completed in the first cycle

• Manual access management nearly eliminated

• Higher user trust due to predictable access and modern UI

Products Used

Salesforce Experience Cloud

Custom Lightning Web Components

Apex-based Sharing Framework

Looking to govern and scale your Salesforce Experience Cloud platform without manual workarounds?

Let’s discuss how a role-based, automated access model can support your programs today and as you grow.