Offshore - Technical

Technical SFDC Account Mgr / Client Success Mgr / SFDC Practice Growth Mgr - Salesforce
Experience required - 7+ Years | Full-Time | Location - Gurgaon (Hybrid), India

About the Role

We’re looking for a technically grounded, commercially aware Salesforce professional to own and grow a portfolio of existing client accounts. You’ll be the trusted advisor clients call first — someone who understands what’s been built, sees what’s possible next, and knows how to turn that into a growth conversation.

Key Responsibilities:

 

Account & Relationship Management

  • Own 5–10 existing Salesforce client accounts end-to-end
  • Build trusted relationships across client stakeholder levels — technical and business
  • Understand client goals, KPIs, and strategic direction deeply enough to anticipate their needs

Growth Identification

  • Map current Salesforce usage against what clients could be leveraging — identify whitespace
  • Spot upsell, cross-sell, and expansion signals proactively
  • Build documented account growth plans and track renewal cycles

Technical Credibility

  • Assess Salesforce org health, architecture gaps, and upgrade opportunities
  • Hold technical conversations with clients independently — without always needing a Solution Architect
  • Bridge client business language with Salesforce technical capabilities

Commercial Execution

  • Collaborate with pre-sales and solution architects on growth proposals and SOW expansions
  • Track and report account revenue growth against targets
  • Ensure client satisfaction feeds directly into growth conversations with delivery teams

What You Bring:

 

Must Have:

  • 7+ years in the Salesforce ecosystem — consulting, business analysis, or development with a shift to client-facing roles
  • Experience at a Salesforce SI or ISV partner firm – you understand the partner model
  • Minimum 1–2 Salesforce certifications (Admin, Sales Cloud, or Service Cloud)
  • Commercial awareness – account planning, revenue thinking, CXO communication
  • Strong storytelling ability – you translate tech into business value naturally

Good to Have:

  • Multi-cloud exposure – Sales, Service, Marketing, or Data Cloud
  • Salesforce org assessment or Health Check experience
  • Pre-sales or solutioning background