Offshore - Technical

Technical Delivery Manager - Salesforce
Experience required - 7+ Years | Full-Time | Location - Gurgaon (Hybrid), India

About the Role

We’re looking for a seasoned Technical Delivery Manager to own end-to-end delivery of Salesforce projects and programs across a portfolio of clients. You’ll sit at the intersection of technology, people, and commercial outcomes — ensuring projects are delivered on time and on quality, clients are satisfied, and the delivery team is motivated, growing, and performing at its best.

What You’ll Do

 

Delivery & Execution

  • Own projects end-to-end delivery – planning, execution, quality control, and deployment
  • Ensure plans are feasible, timelines are realistic, and delivery is aligned to client goals
  • Drive Agile/Scrum best practices and Infoglen delivery standards consistently

Client Management

  • Be the primary delivery contact — own escalations, expectations, and satisfaction
  • Lead Monthly/Quarterly reporting and QBR sessions with key client stakeholders
  • Work with Account Managers to monitor project health and protect revenue relationships

Commercial Ownership

  • Own revenue delivery on recurring projects — protect what exists, grow where possible
  • Identify upsell signals and act on them in collaboration with Account Managers
  • Contribute to pre-sales scoping and resource planning for new opportunities

Team Leadership

  • Build and lead cross-functional teams — developers, BAs, QA, and PMs
  • Interview, assess, and onboard Salesforce talent — technical and interpersonal fit
  • Drive upskilling and cross-skilling roadmaps; play an active role in appraisals and retention

Technical Oversight

  • Provide hands-on guidance to unblock teams and resolve delivery challenges
  • Evaluate and recommend tools, technologies, and process improvements
  • Oversee technical integrations that improve client business operations

What You Bring:

 

Must Have:

  • 7+ years in Salesforce ecosystem; 3–4 years in delivery management or leadership
  • Proven track record at a Salesforce SI or ISV partner firm
  • Strong Agile/Scrum/Waterfall command across multi-cloud projects
  • Commercial awareness – revenue, margins, client retention
  • Confident client-facing communicator – QBRs to CXO conversations
  • Ability to technically assess Salesforce talent across clouds and roles

Good to Have:

  • Multi-cloud exposure – Sales, Service, Marketing, Data Cloud, or Integrations
  • Salesforce certifications – Admin, Sales Cloud, Service Cloud, or PM credentials
  • Pre-sales or solutioning background
  • Experience building delivery frameworks or upskilling programs