Infoglen, known as an innovative leader in the Salesforce ecosystem can help your business grow & reach heights in the most accelerated, optimized and effective way. Our in-depth knowledge and expertise in Salesforce Service Cloud implementation can help you solve the following challenges:
![bullet-pointer.webp](https://static.wixstatic.com/media/dcccc3_af6be972afef4b4a946ccc7306cb3714~mv2.png/v1/fill/w_16,h_16,al_c,q_85,usm_0.66_1.00_0.01,enc_auto/bullet-pointer.png)
Poor accessibility of the customer service reps
![bullet-pointer.webp](https://static.wixstatic.com/media/dcccc3_af6be972afef4b4a946ccc7306cb3714~mv2.png/v1/fill/w_16,h_16,al_c,q_85,usm_0.66_1.00_0.01,enc_auto/bullet-pointer.png)
Long case resolution time
![bullet-pointer.webp](https://static.wixstatic.com/media/dcccc3_af6be972afef4b4a946ccc7306cb3714~mv2.png/v1/fill/w_16,h_16,al_c,q_85,usm_0.66_1.00_0.01,enc_auto/bullet-pointer.png)
Improper management of customer data
![bullet-pointer.webp](https://static.wixstatic.com/media/dcccc3_af6be972afef4b4a946ccc7306cb3714~mv2.png/v1/fill/w_16,h_16,al_c,q_85,usm_0.66_1.00_0.01,enc_auto/bullet-pointer.png)
Data security issues
Our Salesforce Service Cloud Offerings:
We empower your organization to deliver a best-in-class customer experience with tailored solutions according to your business needs
![bullet-pointer.webp](https://static.wixstatic.com/media/dcccc3_af6be972afef4b4a946ccc7306cb3714~mv2.png/v1/fill/w_16,h_16,al_c,q_85,usm_0.66_1.00_0.01,enc_auto/bullet-pointer.png)
Increase agents productivity with a 360-degree view of your customers, available to them at their fingertips
![bullet-pointer.webp](https://static.wixstatic.com/media/dcccc3_af6be972afef4b4a946ccc7306cb3714~mv2.png/v1/fill/w_16,h_16,al_c,q_85,usm_0.66_1.00_0.01,enc_auto/bullet-pointer.png)
Resolve cases faster with easy visibility into the full context of the cases on a personalized dashboard
![bullet-pointer.webp](https://static.wixstatic.com/media/dcccc3_af6be972afef4b4a946ccc7306cb3714~mv2.png/v1/fill/w_16,h_16,al_c,q_85,usm_0.66_1.00_0.01,enc_auto/bullet-pointer.png)
Free up agents support with customized & automated approval processes and workflows - Automate the matching of cases with the agents, based on their skills
![bullet-pointer.webp](https://static.wixstatic.com/media/dcccc3_af6be972afef4b4a946ccc7306cb3714~mv2.png/v1/fill/w_16,h_16,al_c,q_85,usm_0.66_1.00_0.01,enc_auto/bullet-pointer.png)
![bullet-pointer.webp](https://static.wixstatic.com/media/dcccc3_af6be972afef4b4a946ccc7306cb3714~mv2.png/v1/fill/w_16,h_16,al_c,q_85,usm_0.66_1.00_0.01,enc_auto/bullet-pointer.png)
Automate the matching of cases with the agents, based on their skills
Track customers orders, assets etc., in one place
![certification-band.webp](https://static.wixstatic.com/media/dcccc3_aa42bfb00544434783dfd097f60aa122~mv2.png/v1/fill/w_980,h_109,al_c,q_85,usm_0.66_1.00_0.01,enc_auto/dcccc3_aa42bfb00544434783dfd097f60aa122~mv2.png)
170+
CERTIFICATIONS
On Salesforce Across Multiple Clouds
5
AVERAGE CLIENT RATING
On AppExchange With Great Reviews
150+
PROJECTS COMPLETED
On Salesforce Platform
90+
ACTIVE CLIENTS
Across North America
![success-stories-bg-new.webp](https://static.wixstatic.com/media/dcccc3_721d77b075684516bac6e3db42e81c5c~mv2.png/v1/fill/w_980,h_450,al_c,q_90,usm_0.66_1.00_0.01,enc_auto/dcccc3_721d77b075684516bac6e3db42e81c5c~mv2.png)
Some of Our Long Term Service Cloud Clients
![successstories-gradient-bg.webp](https://static.wixstatic.com/media/dcccc3_7db73645dbdd499698cfd06f0a4e6987~mv2.png/v1/crop/x_0,y_24,w_376,h_220/fill/w_317,h_185,al_c,q_85,usm_0.66_1.00_0.01,enc_auto/successstories-gradient-bg.png)
![changehealthcarelogo.png](https://static.wixstatic.com/media/dcccc3_ee9b1f3e69544b4db4fb0c04fc81f199~mv2.png/v1/fill/w_115,h_46,al_c,q_85,usm_0.66_1.00_0.01,enc_auto/changehealthcarelogo.png)
Empowered Change Healthcare with a seamless customer experience, simplified client communication channel and, 2x increased agents’ productivity
![successstories-gradient-bg.webp](https://static.wixstatic.com/media/dcccc3_7db73645dbdd499698cfd06f0a4e6987~mv2.png/v1/crop/x_0,y_24,w_376,h_220/fill/w_317,h_185,al_c,q_85,usm_0.66_1.00_0.01,enc_auto/successstories-gradient-bg.png)
Automated Interlace's processes, accelerated patients’ engagement, and provided best-in-class customer experience
![interlacelogo.png](https://static.wixstatic.com/media/dcccc3_6a88238eb91d44a082d5e1e69ed40819~mv2.png/v1/fill/w_138,h_41,al_c,q_85,usm_0.66_1.00_0.01,enc_auto/interlacelogo.png)
![successstories-gradient-bg.webp](https://static.wixstatic.com/media/dcccc3_7db73645dbdd499698cfd06f0a4e6987~mv2.png/v1/crop/x_0,y_24,w_376,h_220/fill/w_317,h_185,al_c,q_85,usm_0.66_1.00_0.01,enc_auto/successstories-gradient-bg.png)
Transformed the way Google Health interacts with its customers; built a more connected healthcare system, powered by Salesforce & Infoglen
![googlehealthlogo.png](https://static.wixstatic.com/media/dcccc3_5492f7627cd848e092f1dc273dc9da48~mv2.png/v1/fill/w_162,h_30,al_c,q_85,usm_0.66_1.00_0.01,enc_auto/googlehealthlogo.png)
![successstories-gradient-bg.webp](https://static.wixstatic.com/media/dcccc3_7db73645dbdd499698cfd06f0a4e6987~mv2.png/v1/crop/x_0,y_24,w_376,h_220/fill/w_317,h_185,al_c,q_85,usm_0.66_1.00_0.01,enc_auto/successstories-gradient-bg.png)
Reinvented customer consultation experience for Google 1 resulting in 40% increase in appointments for their virtual sessions
![googleone.png](https://static.wixstatic.com/media/dcccc3_2d75983e83ef44d3b512a05a5ed96671~mv2.png/v1/fill/w_126,h_30,al_c,q_85,usm_0.66_1.00_0.01,enc_auto/googleone.png)
![successstories-gradient-bg.webp](https://static.wixstatic.com/media/dcccc3_7db73645dbdd499698cfd06f0a4e6987~mv2.png/v1/crop/x_0,y_24,w_376,h_220/fill/w_317,h_185,al_c,q_85,usm_0.66_1.00_0.01,enc_auto/successstories-gradient-bg.png)
Boosted Entertainment Partners service capabilities with a smooth transition to Salesforce Lightning
![entertainmentlogo.png](https://static.wixstatic.com/media/dcccc3_71eb476b599f422e8df0a769abdcf6d9~mv2.png/v1/fill/w_139,h_41,al_c,q_85,usm_0.66_1.00_0.01,enc_auto/entertainmentlogo.png)
![successstories-gradient-bg.webp](https://static.wixstatic.com/media/dcccc3_7db73645dbdd499698cfd06f0a4e6987~mv2.png/v1/crop/x_0,y_24,w_376,h_220/fill/w_317,h_185,al_c,q_85,usm_0.66_1.00_0.01,enc_auto/successstories-gradient-bg.png)
Boosted Voyant’s Salesforce capabilities with a smooth transition from Classic to Lightning
![voyantlogo.png](https://static.wixstatic.com/media/dcccc3_90cfd186b84048cb81ae6991f51bf61f~mv2.png/v1/fill/w_115,h_30,al_c,q_85,usm_0.66_1.00_0.01,enc_auto/voyantlogo.png)