Introducing Infoglen Pulse
A revolutionary product geared towards optimizing business processes, with the power of data & insights, on the native Salesforce platform. Infoglen Pulse is a fast, easy and secure way to improve your process health, efficiency & lifecycle.
Whether you want to quantify your business health, measure gaps in your team’s productivity, or look for intelligent data insights to support key process enhancements - Infoglen Pulse is here to assist!
With a highly intuitive & user-friendly UI, Infoglen Pulse can get you started on your process enhancement journey with just a few clicks. Designed to work with your heavily customized Salesforce instance, Infoglen Pulse blends with your existing automations.
Happy Optimizing!!
Pulse Features
Standard & Custom Object Aging
Track & report the age of all standard or custom objects including case, lead, and opportunity at every stage with the ability to choose your own business/regular hrs
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Configure SLAs according to the business operations and assign values to each status and identify which records have exceeded the set limits
SLA
Configuration
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Unlimited
Data Retention
Track field history of unlimited fields per object with unlimited data retention and overcome Salesforce’s governor limit
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Threshold Definition
Define different thresholds for your sales & service processes at different stages and derive performance insights
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Derive metrics on inbound & outbound emails for tracked objects, and count the total number of emails sent & received
Email
Tracking
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Non-Disruptive Design
The application does not interfere with any of the existing automation on standard or custom objects
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Measure and record the First Response Time on leads/cases in both business & total hrs
First Response Time
Define different thresholds for your sales & service processes at different stages and derive performance insights
Pulse
Reports
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Highly Scalable Architecture
The application is designed to support heavily customized environments and large data volume instances with minimal performance impact
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