Infobuzz November Newsletter 2024

MONTHLY NEWSLETTER, VOL 05, ISSUE 11 - NOVEMBER 2024

Leaderspeak

Welcome Aboard

Webinars

The Delighted Clients

Leaderspeak

Leadership is a Marathon and Not a Sprint

As I celebrate 11 years in the industry, today is a moment of reflection on my career—one that has been built on transformation, growth, and the lessons learned at every stage. From my early days as a developer to my current role in presales leadership, this journey has taught me invaluable lessons, both about my profession and about myself.

Thinking Like an Owner

One of the most important insights I’ve gained during my career is the value of treating the company you work for as your own. When you think like an owner, you stop just doing a job—you become invested in the company’s success, and you start making decisions based on the long-term impact. You take responsibility for outcomes, anticipate challenges, and actively look for ways to improve the overall direction of the business.

This owner mindset has not only helped me contribute more meaningfully to my teams and projects but has also fostered a sense of fulfillment that goes beyond achieving individual success. It makes you think beyond your day-to-day tasks and take a proactive role in shaping the company’s vision and goals.

Sohil Shah

Enterprise Architect

Wearing Multiple Hats: From Developer to Head of Presales

Transitioning from a developer to a leadership role in presales and strategy has been one of the most rewarding experiences of my career. It required me to expand my skill set, shift my mindset, and embrace new responsibilities. Moving from building code to developing customer relationships and strategic solutions involved stepping outside my comfort zone and balancing multiple leadership roles.

Taking on different hats—whether it was translating technical solutions to clients, building sales strategies, or managing teams—It has given me a broader view of how businesses operate and how we can drive growth. Every transition, every new role brought its own challenges, but it also taught me the importance of adaptability, collaboration, and the need for continuous learning.

The most important lesson in this part of the journey is that leadership is not just about titles. It’s about taking initiative, inspiring others, and making decisions that move the company forward. A good leader understands the importance of both the big picture and the details, ensuring that every part of the business works in harmony.

The Leadership Journey

As I reflect on my career, I recognize that leadership is a journey—one that evolves over time. It’s about learning to manage your own growth while empowering others to grow alongside you. Leadership is about being adaptable, understanding your team's strengths, and building a culture that supports collaboration, innovation, and growth.

From the technical side of software development to leading strategic discussions with customers, my journey has taught me that the best leaders are those who remain humble, open to feedback, and always ready to learn. Being in leadership means constantly evolving, not just in terms of skill sets but also in how you motivate, communicate, and inspire others to achieve shared goals.

For anyone on a similar journey, my advice is simple: Always think like an owner, embrace change, and never stop learning. Leadership is a marathon, not a sprint, and the key is to remain focused on the long-term vision while taking consistent action.

Here’s to continuing the journey and looking forward to what lies ahead.

Welcome Aboard

Farhan Siddiqui

Delivery Analyst,

Gurugram

Your Favorite Quote: “Your time is limited, don't waste it living someone else's life."

If you could write a book about your life, what would be the title:

Quest

What is it about joining Infoglen that you look forward to the most:

I am most excited about the opportunity to learn new things and thrive in a changed environment.

Subhodeep Mukherjee

Senior Technical Content Writer, Gurugram

Your Favorite Quote: “Reality is, after all, too big for our frail understanding to fully comprehend. Nevertheless, we have to build our life on the theory which contains the maximum truth."

If you could write a book about your life, what would be the title:

Chasing Curiosity: A Journey of Growth and Grit

What is it about joining Infoglen that you look forward to the most:

The opportunity to contribute to a cutting-edge organization with a focus on Salesforce solutions excites me. I look forward to working with a talented team, creating impactful content, and growing alongside the company's innovative vision.

Webinars

Dimple Sanghvi

Data and AI Expert

Prompt Engineering: Unlock the Potential of AI in Everyday Use

On 8th November, Infoglen organized a webinar on Prompt Engineering : Unlock the Potential of AI in everyday use. The webinar was led by Dimple Sanghvi, a data and AI expert. The session helped participants:

Learn the fundamentals of prompt engineering to enhance your interactions with AI like ChatGPT.

Engage in practical exercises that demonstrate how effective prompts unlock AI’s potential.

Discover how to apply these skills personal and professional contexts to improve productivity.

Poll Power

Which AI use case will make the biggest difference in your business?

The Poll Power section brings to you the results of Infoglen poll on LinkedIn with active Salesforce and CRM community members on important and current topics related to Salesforce.

The Delighted Clients

A Milestone Worth Celebrating!

We’re thrilled to celebrate the Procore GTMT team for reaching a major milestone: a flawless UAT with zero defects!

This achievement is a true reflection of the team’s relentless dedication, innovative problem-solving, and unwavering commitment to excellence. Over the past few weeks, the team worked tirelessly to prepare for this critical phase, even collaborating over weekends to ensure the project stayed on track.

This milestone holds significant importance, as this project is a key initiative for Procore’s leadership, all the way up to the C-Suite. The team’s exceptional performance reaffirms that Infoglen is an A-tier partner, driven by A-tier people.

Congratulations to the entire Procore GTMT team for setting us up for the next phase with confidence. Your hard work and collaboration continue to make us proud!

Latest Wins

Powering Progress : Welcoming e4 Control System

We’re thrilled to announce signing of a new customer, e4 Control Systems, specialists in smart-home automation and technology integration. They are moving out of a legacy CRM into Salesforce. Our team will help implement Sales Cloud and automate their quotation and proposal workflows as well as site team appointment scheduling.

The primary business objective for e4 is to minimize the time their team spends creating quotes and increasing overall efficiency for their team with automations.

Stay tuned as we empower their journey toward operational excellence!

Infoglen Giving

Joy of Giving 2024

Aamena Ahmad

Senior Content Analyst

Our recent Joy of Giving campaign on the occasion of Infoglen's 9th anniversary was a resounding success, thanks to the generous contributions and active participation of our employees. The initiative aimed to bring joy and support to underprivileged communities where our teams are.

Key Highlights of the Campaign:

Gurgaon: Our team visited the Saviours of the Earth Foundation, a shelter for homeless individuals, including those with physical and mental disabilities. They distributed hot, nutritious breakfast to over 500 people, bringing warmth and sustenance to those in need.
Hyderabad: Khaleel and Santosh, our dedicated team members, spent quality time with the children at the Rainbow Children Home, an orphanage. They engaged in fun activities and served a nutritious lunch to over 50 kids, fostering a sense of care and belonging.
Pune: Our team in Pune led by Akash, visited an anganwadi school and distributed stationery kits to 200 underprivileged children, empowering them with the tools to learn and grow.
Bangalore: We organized a delicious dinner for 120 kids at the Thayi Mane orphanage, fostering a sense of community and care.
San Jose: Our US team came together to assemble and distribute winter kits, providing essential warmth and comfort to those in need during the colder months.

Infoglen is immensely grateful to everyone who contributed to this initiative. Your generosity and compassion have made a significant impact on the lives of many.

Events @ Infoglen

Congratulations to HackaGlen 2024 Winners!

After months of intense coding, problem-solving, and innovation, we are thrilled to announce that Team 404 Found has emerged as the winner of HackaGlen 2024!

Their incredible work was presented to our COO, Saba Ahmad, and CEO, Haroon Ahmad, and stood out for its creativity, practicality, and technical excellence.

As a well-deserved prize, Team 404 Found has been awarded an exciting trip to Goa!

We would also like to extend our heartfelt appreciation to all the talented teams who participated in HackaGlen 2024. Your dedication, innovative ideas, and collaborative spirit have been truly inspiring, making this event a celebration of creativity and excellence.

Stay tuned for more initiatives as we continue to foster innovation and collaboration at Infoglen.

Project Highlight: The Salesforce Archiving Mechanism Tool offers an efficient approach to managing large data volumes by utilizing Big Objects for scalable, cost-effective storage, ensuring seamless system performance.

Success Story

Streamlining Partner Sales Communication for Rapid7

About The Client

Rapid7 is a leading provider of cybersecurity solutions, recognized for its innovation in threat detection and incident response. As a trusted partner in helping organizations improve their security posture, Rapid7 delivers advanced analytics and automation to reduce attack surfaces and mitigate cybersecurity threats.

Problem

Cumbersome Communication Loops: Slow and inefficient communication between partners and the client’s internal teams.

Inefficient Quotation Process: Manual and time-consuming quotation generation, leading to delays and errors.

Limited Access to Key Information: Partners lacked timely access to critical data and documents, slowing down the sales process.

Inconsistent Partner Onboarding: Slow and inefficient onboarding processes, delaying new partner productivity.

Security and Authentication Issues: Complex authentication procedures that created access and security challenges.

Poor Sales Visibility: Lack of a unified view of partner sales activities, limiting tracking, performance assessments, and proactive support.

Long Deal Closure Times: Inefficient partner interaction and manual processes caused significant delays in deal closures.

The Solution

Partner Portal Creation: Infoglen developed a centralized partner portal using Salesforce’ Experience Cloud, providing a single-window platform for partners to efficiently manage their sales activities and interactions with the client.

Role-Based Access: The portal was designed with role-based access, allowing partners to quickly retrieve relevant information, reducing time spent searching for data and enhancing operational efficiency.

Single Sign-On (SSO): Infoglen implemented Single Sign-On (SSO), streamlining authentication for partners and improving both security and user experience.

Self-Service Quotation Management: Partners were empowered to independently create and manage customer quotations within the portal, reducing reliance on manual processes and accelerating the sales cycle. This led to a 30% faster deal closure rate, as partners could respond to inquiries more quickly.

Case Management Integration: Infoglen integrated a case management system into the portal, enabling partners to raise and track support cases, ensuring issues were resolved in a timely manner.

Increased Sales Visibility: Partners gained a 360-degree view of customer accounts and sales pipelines, enabling them to make more informed decisions, contribute to a 27% increase in revenue, and improve overall business growth.

What's Cooking?

Easy Vegetable Soup

By Love & Lemons

This versatile, vegan soup recipe is a lifesaver for busy nights. Toss in your favorite veggies, simmer to perfection, and enjoy a warm, comforting meal.

Ingredients

2 tablespoons extra-virgin olive oil
1 medium yellow onion, diced
1 teaspoon sea salt, more to taste
Freshly ground black pepper
1 medium carrot, diced
1 small sweet potato, diced
1 (14.5-ounce) can fire roasted diced tomatoes
4 garlic cloves, chopped
2 teaspoons dried oregano, or 2 tablespoons chopped fresh thyme or rosemary
¼ teaspoon red pepper flakes, plus more to taste
4 cups vegetable broth
2 bay leaves
1 cup halved cherry tomatoes
1 cup chopped green beans
1 zucchini, diced
1 (15-ounce) can chickpeas, drained and rinsed
1 tablespoon white vinegar
1½ cups chopped spinach

Directions

Heat the oil in a large pot over medium heat. Add the onion, salt, and several grinds of pepper, and cook, stirring occasionally, for 8 minutes. Add the carrot and sweet potato, stir and cook 2 more minutes.
Add the canned tomatoes, garlic, oregano, and red pepper flakes. Stir in the broth and bay leaves. Bring to a boil, then reduce the heat to a simmer and cook, covered, for 20 minutes.
Stir in the cherry tomatoes, green beans, zucchini, chickpeas, and cover and cook 10 to 15 more minutes, until the green beans are tender.
Stir in the vinegar and the spinach and cook for 5 minutes, until the spinach is wilted. Season to taste and serve.

aamena@infoglen.com

To share your favorite recipes with all Infogleners, send it to us at

Up Close & Personal with Akash

Akash Oswal, our Associate Manager - HR from Pune, shared insights from his personal life

Akash Oswal

IB: What is the sweetest memory from your childhood days?

AO: The sweetest memory is from the monsoon season in Pune during the 90s. It was less populated and had a lot of greenery. As a kid, I used to play in the rain with my friends. Hailstorms were frequent, and we would collect the hail in vessels. We then made different ice desserts and enjoyed them together.

IB: What is a hidden talent you have?

AO: I can fall asleep anywhere, anytime—couches, cars, even during a quick 5-minute break.

IB: If you could get a new skill in 10 minutes, what would it be?

AO: I’d learn to read minds, because knowing what people really mean when they say 'interesting' would be a game-changer.

IB: What is your time management mantra?

AO: You can be more productive during the working hours by following the four quadrants of time management, which is dividing all the tasks (professional + Personal) into four categories of importance which are as follow:

A. Urgent & important - Highly critical and important tasks should be taken up first thing in the morning.

B. Urgent but not important - Urgent new work which is not so important but due to some time sensitivity it needs to be taken care of first.

C. Important but not urgent - Important but not urgent work for which you can plan and schedule activities to meet the deadlines.

D. Not important & not urgent - distractions, chit-chat, entertainment, social media, etc.

IB: What is your favorite pastime?

AO: Exploring new music and creating playlists for every possible mood or scenario is my favorite way to unwind. Also spending time on Youtube watching shows like India's got Talent just makes my day.

IB: What if you had six months of paid vacation? Where would you travel?

AO: I’d do a world heritage marathon, visiting as many UNESCO sites as possible—from the pyramids of Egypt to the Great Barrier Reef.

IB: What are the kind of books you like to read or movies you like to watch?

AO: I love movies & series and I often ask people about what they are watching. I like crime, thriller, suspense, sci-fi, action, mythological and historical genres in Movies and In books. I like to read both fictional/non-fictional categories with philosophy, psychology, crime, biography, short stories, and many more other categories. I like exploring new books and movies.

IB: What's the one thing you like about Infoglen?

AO: I love a lot of things about Infoglen, right from the culture and environment to the people and practices. Infoglen is now like a family to me and I just feel proud, honored and loved at the same time.