Infobuzz August Newsletter 2024

MONTHLY NEWSLETTER, VOL 05, ISSUE 8 - AUGUST 2024

The Delighted Clients

Leaderspeak

Ghosting @ the Workplace

Why & How to Create a 'No Follow Up' Culture

In today’s VUCA (volatility, uncertainty, complexity, and ambiguity) world, ability to execute tasks efficiently and effectively is of paramount importance.

While many teams prefer follow up culture to ensure tasks are completed, a huge number of industry leaders support & desire a "No Follow up" culture to avoid a Lost in Limbo environment.

It calls for greater accountability, and a proactive as well as effective workforce who understands everything about this Black Hole of communication.

A 'No Follow up' culture is comprehended to mean once any task is assigned, it will be completed on time, without the necessity for reminders & in agreed timelines and with benchmark standards. So while an employee takes ownership, it brings in a sense of trust amongst the stakeholders & promotes efficiency.

Why should we avoid Follow-Ups?

Improving Overall Productivity:
Follow Up Culture: Time consuming & distracting both stakeholders impacting productivity.
No Follow Up Culture: Time & Energy saving for more strategic tasks & smoother task execution.
Building Trust & Respect:
Follow Up Culture: Lack of trust and Loss of Respect
No Follow Up Culture: Trusting employees by empowering them to be more engaged & motivated.
Promoting Accountability:
Follow Up Culture: Relying on Reminders to complete tasks
No Follow Up Culture: Onus lies with employees ensuring more accountability.
Driving discipline & commitment:
Follow Up Culture: Less Organized and the missing Self-driven approach
No Follow Up Culture: Not being chased while having committed to deliver, brings in the discipline, & promotes a strong work ethic.

Fenil Suresh Shah

Head - Human Capital

What is a 'No Follow-up' Culture?

How to Implement It

You can be the example & inspire others by being accountable in your own work, avoiding unnecessary follow-ups.
Leverage on relevant tools & resources to manage your tasks efficiently.
Being an ambassador of Accountability, Ownership & Respect for other Individual’s time.
Call-Out for clear communication & expectations during meetings & internal communication, for NO need of reminders for assigned tasks.
Recognizing efforts of organized & disciplined employees who adopt & promote ‘no follow up’ culture, encouraging others to do so as well.
The need to timely resolve bottlenecks & raising flag in time to address or apprise non-compliance can help in winning the much-required trust of stakeholders avoiding unnecessary follow ups and contributing to a stronger 'no follow up' culture.

Conclusion

No follow up culture requires a fundamental shift in mindset & behaviour from both leadership & employees. This helps you become a trustworthy and reliable work partner and can result in better collaboration & earning mutual respect. While the transition can be challenging, a ‘no follow up’ culture can be a booster shot in individual excellence as well as be a contribution to the company’s success.

Welcome Aboard

Selvanath Bandari

Salesforce Consultant,

Hyderabad

Your Favorite Quote: “Whatever you do, work at it with all your heart.”

If you write a book on your life, what would be the title:

Faith

What are you looking forward to at Infoglen:

I’m most excited about joining the company because I will have the opportunity to develop my skills, advance my career and be part of company success.

Shubham Sharma

Senior Salesforce Consultant,

Jaipur

Your Favorite Quote: “Intelligence without ambition is like a bird without wings.”

If you write a book on your life, what would be the title:

Interminable: The Unstoppable Journey

What are you looking forward to at Infoglen:

Infoglen provides a platform for innovation, learning & growth, along with an open culture of work from home which gives flexibility to live with family. That's the reason I chose Infoglen.

Infoglen Giving

Infoglen Celebrates Independence Day with Jai Hind School, Gurugram

Aamena Ahmad

Senior Content Analyst

On the occasion of India's 78th Independence Day, Infoglen had the privilege of celebrating with the inspiring children of Jai Hind Primary Learning Center in Sec 58, Gurgaon.

This visit provided a unique opportunity to witness the resilience and determination of these young minds in the face of adversity.

The NCR team members distributed school bags to the students, a significant step in ensuring that these children have the necessary tools for their education. They also played interactive games and created a joyful and inclusive atmosphere, fostering a sense of community and belonging among the students.

The team was touched by the patriotic songs performed by the children as a testament to their spirit and love for their country.

Infoglen is proud to have been a part of this meaningful celebration. Our interaction with the children of Jai Hind School has reinforced our commitment to supporting education and empowering communities. We look forward to continuing our efforts to make a positive impact on the lives of these young individuals.

Team Infoglen with the Jai Hind Center students

Distributing school bags to the students

With the Jai Hind Center staff and teachers

Webinars

Suma Chacko

Image Consultant, Charism

Image Management

First Impressions: How Your Presence Speaks Volumes

On 2nd August, Infoglen organized a webinar on First Impressions: How Your Presence Speaks Volumes. The webinar was led by Suma Chacko, an image consultant at Charism Image Management. The session helped participants:

Discover the art of crafting unforgettable first impressions and shaping perceptions.

Understand the powerful role of nonverbal cues and consistent personal branding in creating a cohesive and authentic image.

Enhance their communication skills and learn how to present their best self, both professionally and personally.

Vishal Singh Khutel

Co-Founder and Head of Marketing & Tech, OrangeSlates

ChatGPT Hacks: Transforming Your Professional ToolKit

On 9th August, Infoglen organized a webinar on ChatGPT Hacks: Transforming Your Professional Toolkit. The webinar was led by Vishal Singh Khutel Co-Founder and Head of Marketing & Tech at OrangeSlates. The session helped participants:

Understand ChatGPT: Learn the basics of ChatGPT and its daily applications.

Create Presentations: Master quick, effective presentation creation with ChatGPT and Canva.

Enhance Communications: Improve clarity, tone and persuasiveness using ChatGPT.

Practically Apply ChatGPT: Explore real life AI tools for work efficiency.

Poll Power

What's the biggest challenge you face in your Lead-to-Cash process?

The Poll Power section brings to you the results of polls conducted by Infoglen on LinkedIn, where active Salesforce and CRM community members weigh in on all kinds of topics related to Salesforce.

Curious about the biggest pain points in the Lead-to-Cash process? Our recent LinkedIn poll asked the same question. Our goal was to gain valuable insights from industry professionals and identify areas where we could provide more effective solutions. Check out the results below.

The Delighted Clients

Effective communication and good Salesforce knowledge leading to a successful project delivery:

Incredible Work Sohil and Abhishek!

The team working on the JB Sash & Door project, consisting of Sohil Shah and Abhishek Kumar was recognized for their outstanding performance on the project, as reflected by the perfect 5 out of 5 CSAT rating they received.

The team collaborated effectively with the client to overcome challenges posed by the client’s back-office system. The strong communication between the two parties led to successful project outcomes.

Latest Wins

Partnering with BlastX for Digital Excellence

We are excited to announce the onboarding of our new client, BlastX, a leading digital customer experience (CX) consulting firm. Their expertise lies in assisting top brands in crafting and sustaining exceptional digital experiences that foster customer activation, engagement, and loyalty. They provide comprehensive solutions utilizing multiple cloud platforms such as Sales, Service, Service CPQ, Certinia PSA, and Certinia Accounting.

We have partnered with them to guide them in their entire process review, and helping them leverage these cloud technologies to streamline their operations, address challenges, and optimize their overall experience.

CRM Trends

How Salesforce Einstein is Shaping the Future of Data Insights

Anam Alam

Associate Manager - Marketing

Salesforce Einstein Analytics is revolutionizing the way businesses manage their CRM processes by integrating Artificial Intelligence (AI) into data analysis. This cutting-edge tool automates data processing, uncovers hidden patterns, and provides actionable recommendations, driving more informed decision-making and enhancing CRM strategies.

Automated Data Analysis

Einstein Analytics uses advanced AI to handle vast amounts of data efficiently. This automation significantly reduces the time spent on manual data processing. For instance, companies that have implemented Einstein Analytics have reported a remarkable 30% reduction in time spent on manual data analysis tasks.

By automating data analysis, businesses can accelerate the generation of insights and focus on strategic decision-making.

Pattern Discovery

One of the standout features of Einstein Analytics is its ability to discover hidden patterns within data. AI identifies trends and correlations that might be missed through traditional methods. For example, companies can uncover which customer segments are most likely to churn or which products are experiencing increased demand. Customizable dashboards allow users to visualize these insights, making complex data more accessible and actionable. Philips Healthcare leveraged Einstein Analytics to analyze sales trends and customer needs, leading to a 20% increase in sales performance.

Actionable Recommendations

Einstein Analytics goes beyond data analysis by providing intelligent recommendations based on the insights gathered. Businesses receive suggestions on optimizing sales strategies or targeting specific customer segments. Moreover, Einstein can automate actions such as sending follow-up communications or adjusting marketing campaigns in real-time. This capability ensures that businesses can respond swiftly to emerging trends and opportunities. For instance, L'Oréal used Einstein to predict customer churn and implemented targeted retention strategies, resulting in improved customer loyalty.

Impact on Businesses

The benefits of Salesforce Einstein Analytics are substantial:

Increased Efficiency: By automating data analysis and recommendations, companies experience a 25% increase in sales productivity. This efficiency allows sales teams to focus on high-value activities and improve overall performance.
Enhanced Sales Performance: The insights provided by Einstein lead to more effective sales strategies. Businesses leveraging AI-driven analytics have seen a notable boost in sales, with some reporting up to a 60% growth in sales revenue.
Improved Customer Retention: Predictive analytics helps businesses anticipate customer behavior and implement retention strategies. Companies using these insights have experienced a 15% improvement in customer retention rates.

Salesforce Einstein Analytics is a game-changer for CRM, offering businesses powerful AI-based tools to make data-driven decisions, optimize strategies, and enhance customer experiences. By automating data analysis, uncovering valuable patterns, and providing actionable insights, Einstein Analytics empowers organizations to stay ahead of the competition and achieve greater success.

References:

Success Story

Transformed Data Analysis and Reporting for Awana

About The Client

Awana, a leading non-profit organization, aimed to enhance its data analysis and reporting capabilities. The organization needed a comprehensive solution to integrate various data sources and provide actionable insights to improve its operations. Infoglen proposed implementing Salesforce's CRM Analytics (CRMA) to address Awana's needs.

Problem

Disparate Data Sources: Awana had data spread across multiple platforms, making it difficult to create a cohesive view of their operations.

Complex Salesforce Customizations: The customized Salesforce environment added layers of complexity to reporting, making it challenging to generate comprehensive reports.

Limited Predictive Insights: Awana lacked the tools to leverage predictive analytics, which are essential for proactive decision-making.

User Adoption: Ensuring that staff could easily adopt and use the new analytics tools without extensive training was crucial.

Solution

Customer 360 View: CRMA provided a "one pane of glass" view of customer data, integrating service, sales, activity, and revenue data on an account page.

External Data Integration: CRMA allowed the combination of external data with Salesforce data within dynamic dashboards, providing a holistic view of operations.

Custom Environment Adaptation: CRMA's flexibility and powerful analytics capabilities made it possible to handle Awana's complex Salesforce customizations.

Predictive Insights: CRMA leveraged machine learning to provide predictive insights, guiding users on the best possible next steps and enhancing productivity.

What's Cooking?

Coriander Ginger Paneer

By Anshu’s Food Odyssey

A burst of flavor in every bite! This quick and easy dish combines the zesty freshness of coriander with the warmth of ginger, creating a delightful paneer-based treat.

Ingredients

Paneer (Cottage Cheese, cubed) - 250 grams
Thick curd/yogurt (nicely whisked) - 1 cup
Fresh cream - 1 tbsp
Coriander paste - 1 tbsp
Ginger paste - 1 to 2 tsp
Refined flour - 1 tsp
Chopped coriander - a handful
Green chilies (chopped) - 1 tsp
Salt - as per taste
Black peppercorns - 3 to 4
Cloves - 2 to 3
Bay leaf - 1
Cumin seeds - 1 tsp
Turmeric powder - 1/2 tsp
Coriander powder - 1 tsp
Black pepper powder - 1/2 tsp
Garam masala powder - 1 tsp
Sugar - 1 to 2 tsp
Vegetable oil - 1 tbsp

Directions

Whisk together curd, coriander paste, ginger paste, refined flour, turmeric, coriander powder, black pepper powder and garam masala powder. Keep aside.
Heat oil in a wok and add cumin seeds, black peppercorns, cloves and bay leaf. Once they change color, add chopped green chilies. Fry for 30 seconds, after which add the yogurt batter.
Keep stirring the yogurt for 3 to 4 minutes. If the gravy seems too thick, add some water to adjust the consistency. Let it boil for 2 to 3 minutes and then add the paneer cubes. Let it cook for another 3 to 4 minutes covered with lid.
Add sugar and salt; and give a good mix. Switch off the flame after a minute and add in the cream. Mix well.
Just before serving, garnish with a handful or chopped coriander and ginger julienne.

aamena@infoglen.com

To share your favorite recipes with all Infogleners, send it to us at

Up Close & Personal with Shubham

Shubham Tambi, our Senior Product Developer from Delhi, shared insights from his personal life

Shubham Tambi

IB: What is the sweetest memory from your childhood days?

ST: I can't describe only one memory from my childhood as the sweetest; it's the best part of my journey, filled with amazing moments. Playing Chupan-Chupai (hide and seek) with my cousins, eagerly waiting for the Kulfi Wala, and insisting on being the ‘father’ in the pretend play of Ghar-Ghar with my sisters are all cherished.

I still recall my grandparents scolding my tuition teacher for forcing me to study, my father gifting me my first video game, which brought all my friends together during summer holidays, and my mother protecting me from my elder sisters' pranks.

IB: What is your time management mantra?

ST: My simple time management rules, which took me a while to implement, have yielded the best results over the past ten months. Here they are:

Health First: Prioritize your physical and mental health above everything else, including work, friends, and even family when necessary. Exercise regularly, eat healthy, get enough sleep, and avoid alcohol and other toxic substances.

Say No to Social Media: Unless it provides financial benefits, avoid Reels, Shorts, and other videos. They are highly addictive, manipulative, and waste a lot of time and natural thinking abilities.

Choose Your Work Wisely: Always do what's right, not what's easy or comforting. Challenge your brain daily with new risks, skills, and people, and strive to work efficiently in less time.

Value Happy Times with Family, Friends, and Hobbies: Spend weekends and at least two hours a day with people you love and activities you enjoy.

IB: What is a hidden talent you have?

ST: A hidden talent of mine is stand-up comedy, but I only perform at small open mic events. If my parents ever heard my dark jokes, they might remove me from the family property!

IB: If you could get a new skill in 10 minutes, what would it be?

ST: Playing the violin.

IB: What is your favourite pastime?

ST: I enjoy sitting in public places, observing people, and guessing the life stories they carry with them.

IB: What if you had six months of paid vacation? Where would you travel?

ST: I would like to travel across India, exploring its diverse cultures, cuisines, communities, practices, religions, architecture, and people.

IB: What are the kind of books you like to read or movies you like to watch?

ST: Though I'm not much of a book person, I like books like Stephen King’s The Shining and IT. I like horror and thriller when it comes to movie too.

IB: What's the one thing you like about Infoglen?

ST: There are many aspects of Infoglen that I appreciate, but what stands out the most is its commitment to providing a healthy work-life balance for employees. Infoglen's policies are highly employee-friendly, which not only enhances employee satisfaction but also boosts business outcomes. Infoglen handles this balance exceptionally well.